FAQ's

Do you accept returns?

Yes, at Wholesale Print and Supply, we accept returns under specific conditions. If you need to return an item, please ensure it meets the following criteria:

1. The item must be in its original, unopened packaging.
2. The return request must be made within 30 days of purchase.
3. Proof of purchase, such as a receipt or order confirmation, must be provided.
4. Please note that we do not accept returns on orders that require freight shipping.

To initiate a return, please contact our customer service team at sales@wholesaleprintandsupply.com or (888) 983-5488 with your order details and reason for return. Our team will guide you through the return process and provide any necessary return shipping information. Note that return shipping costs may apply, except in cases where the return is due to a defect or error on our part.

For more detailed information on our return policy, please visit our Return Policy page on our website.

How much does shipping cost?

At Wholesale Print and Supply, we offer simple and transparent shipping options to meet your needs:

1. Free Parcel Shipping: We provide free shipping on all orders shipped as parcels. This includes most standard items and smaller orders.
2. Freight Shipping: For larger orders that require freight shipping, we offer a flat rate cost of $350. This applies regardless of the size or weight of the shipment.

We aim to ensure your order arrives safely and on time. If you have any specific shipping requirements or need further assistance, please contact our customer service team at sales@wholesaleprintandsupply.com or (888) 983-5488.

For more detailed information on our shipping policies and options, please visit our Shipping Policy page on our website.

When will my order ship?

At Wholesale Print and Supply, we strive to process and ship your orders as quickly as possible. Here are the details regarding our shipping timelines:

1. Standard Orders: Most orders are processed and shipped within 1-2 business days after the order is placed.
2. Custom Orders: For custom or special orders, processing may take longer, typically 3-5 business days.
3. Freight Orders: Larger orders requiring freight shipping may take 3-5 business days to process and ship.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, so you can monitor the progress of your shipment.

If you have any questions about your order status or need expedited processing, please contact our customer service team at sales@wholesaleprintandsupply.com or (888) 983-5488. We are here to help ensure your order arrives on time and meets your expectations.

For more detailed information on our shipping timelines and policies, please visit our Shipping Policy page on our website.

How long does shipping take?

At Wholesale Print and Supply, the shipping time for your order depends on the shipping method chosen and the destination. Here are the general delivery timeframes:

1. Standard Parcel Shipping: Typically, delivery takes 3-7 business days after the order has been processed and shipped.
2. Expedited Shipping: If you choose an expedited shipping option, delivery usually takes 1-3 business days after processing and shipping.
3. Freight Shipping: For larger orders requiring freight shipping, delivery times can vary but generally take 5-10 business days after the order has been processed and shipped.

Please note that these timeframes are estimates and actual delivery times may vary based on factors such as carrier delays, weather conditions, and the destination address.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your shipment’s progress.

If you have any questions about shipping times or need further assistance, please contact our customer service team at sales@wholesaleprintandsupply.com or (888) 983-5488.

For more detailed information on our shipping policies and options, please visit our Shipping Policy page on our website.

Why Am I Not Being Charged Sales Tax?

At Wholesale Print and Supply, we strive to make our pricing transparent and fair for all our customers. There are a few reasons why you might not see sales tax applied to your order:

1. Tax-Exempt Status: If your business or organization has a tax-exempt status and you have provided the necessary documentation, sales tax will not be applied to your purchases. Please ensure that your tax-exempt certificate is up to date and on file with us.

2. Out-of-State Purchases: Sales tax regulations vary by state. If you are purchasing from a state where we do not have a physical presence or nexus, you may not be charged sales tax. It's important to consult your local tax laws to understand your obligations regarding use tax.

If you believe that sales tax should have been applied to your order and it was not, or if you have any questions about your tax-exempt status, please contact our customer service team. We are here to help and ensure that your purchasing experience is smooth and compliant with all applicable tax laws.

For further assistance, reach out to us at (888) 983-5488 or visit our website at [wholesaleprintandsupply.com](http://wholesaleprintandsupply.com).